Most helpful reviews first
The sales rep told me that I would have a 3 day window for my move date and that I would know for sure about 10 days out which day it would be. Well... After I paid my deposit, I got an email from their dispatch department with a checklist. At 10 days out, I responded...Read more
Company wrote 0 private or public responses to the review from Aug 01.
Among many other things, I noticed today that my master bed had only one support under it. There were three others that the unloading crew did not set up. I had to take a very heavy mattress and box spring off of my bed to be sure that the bed did not collapse. I hope...Read more
Company wrote 0 private or public responses to the review from May 17.
Upon acquiring the services of American Van Lines, they were provided with pickup address and delivery zip code. Two days before pickup, the driver called to say he was concerned the 18-wheeler semi would not fit into the alley and delivery zone of the condominium...Read more
Company wrote 0 public responses to the review from Apr 19.
I'd give negative stars if possible. Note, we paid American Van Lines to move our possessions, not destroy them. Just a few (seriously) examples: These movers have severely damaged our granite dining room table (frame damage, unsafe given weight). They crushed half...Read more
Company wrote 0 public responses to the review from Apr 27.
The Beltman Group were my movers horrific experience! Moved from illinois to Texas paid $3000 and my stuff was damaged water damage - tv beds very expensive rug - wet ; dining room table legs scratched up -missing boxes glass to entertainment center missing -clothes...Read more
Company wrote 0 private or public responses to the review from Mar 27.
I paid up front and signed a contract which they did not uphold. I was told my big screen tv would be removed from the wall and crated as stated in the contract. They then insisted I pay extra for the removal of the tv from the wall. They showed up with a small moving...Read more
Company wrote 0 private or public responses to the review from Apr 03.
I finally received my delivery at 9:30pm at night on the final day of the 2 week delivery window and had the movers in my house until around 3:00am. I can't express how much of a pain this whole process has been to get my items delivered. In addition, I found out that...Read more
Company wrote 0 public responses to the review from Mar 20.
I set up a long-distance move with this company back in April, with a 3-day pick-up window, price estimate, and contract. I payed the deposit (half of the estimated moving cost) in May. They assured me they would call 10 days in advance for the final pick-up date. They...Read more
Company wrote 0 public responses to the review from Jun 25, 2017.
American Van Lines Review Overall synopsis: Never hire this company. They are slimy, ineffective, poorly managed, horrifically run and they only “make it right” if you agree to keep their failings private and allow them to prey on others. When you read reviews saying...Read more
Company wrote 0 private or public responses to the review from Nov 08, 2016.
American Van Lines - Lies after lie
American Van Line is not a good company they tell you what they think you want to hear my move was a day late my delivery is still not here beware they don't return phone calls I almost died working with this Company buyer beware Sherry Francis 3373086146
Company wrote 0 public responses to the review from Jun 05, 2017.
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