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Update by user May 17

Monetary compensation.

Original review posted by user May 17

Among many other things, I noticed today that my master bed had only one support under it. There were three others that the unloading crew did not set up.

I had to take a very heavy mattress and box spring off of my bed to be sure that the bed did not collapse. I hope that what I did was enough to keep the bed from falling apart. I cannot say enough negative things about this move. American Van Lines should screen their subcontractors more carefully.

This was the worst experience of my life.

I am still waiting to hear about any compensation for the pain and suffering that I experienced waiting for my furniture and arguing with the unload crew who insisted on cash, when I had an agreement with American Van Lines for a credit card payment. What a disaster!

Product or Service Mentioned: American Van Lines Moving Service.

Reason of review: Bad quality.

Company wrote 0 private or public responses to the review from May 17.
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